FAQ

All our products are sewn by hand only after the order is placed, so the processing time is longer.
For standard products the processing time is up to 10 working days, for roman blinds the time is longer and is up to 15 working days.

All of our products are handmade and produced for particular orders. We don’t have ready products in stock (except for some textiles).

Yes, it is possible to expedite delivery upon an additional charge.

Available payment methods are bank transfer, credit card and PayPal.

Yes. It is possible to pay in PLN, EUR, GBP, and USD. Please contact us on hello@so-linen.com in order to establish details of such bank transfer.

If the order has the status “in progress” you can make changes in size, quantity and color. To do so, please write an email to hello@so-linen.com with information about changes to the order. If the order has the status “completed” it is not possible to make changes. This means that the products have already been shipped and you can return or exchange them.

If the order’s status is “in progress”, you may cancel your order using your account. After the status changes to “shipped”, it is no longer possible to cancel it. You can return your products during 30 days from receiving your order.

Yes, you can return or exchange your order within 30 days of delivery.

All of our products are wrapped in tissue paper and packed in eco-friendly boxes with our logotype. So they always look like gifts. It is possible to add a dedication written on an eco- friendly card – all you have to do is to write its content in the order note when placing the order. You can also add gift wrapping, in a form of eco wrapping paper HERE.

In Poland, we cooperate with DPD (1 to 3 working days), InPost (3 to 5 working days), and Polish Post Office (up to 10 working days). We send our parcels abroad with UPS and FedEx (2 to 5 working days) and Polish Post Office (up to 20 working days).

Tak, oferujemy wysyłkę za pośrednictwem Paczomatów. Opcja ta jest dostępna po złożeniu zamówienia w opcjach dostawy. Czas dostawy przesyłki do Paczkomatu wynosi około 2-3 dni roboczych.

Oferujemy opcję wysyłki za pobraniem przy współpracy z Kurier InPost oraz paczkomatów InPost. Koszt przesyłki to 16 PLN. Opcja ta jest dostępna podczas składania zamówienia w opcjach dostawy.

We ship our products all over the world by UPS, FedEx, DPD, Polish Post Office, or other trusted carrier companies offering express delivery. You’ll find details concerning shipment in the Shipment tab.

You can check the status of your order in the track your parcel tab in the bottom menu of www.so-linen.com

You can collect your order personally from our office in Warsaw. In order to pick up your parcel personally, please contact us via e-mail. We will inform you when the parcel is ready.

All of our linen textiles are handmade in Poland in our workshop in Warsaw.

All of our products are handmade so we can make a non-standard size, especially for you. If you wish to order products in a non-standard size, please contact us at hello@so-linen.com

All of our products are sold separately, so you may create your own, unique set.

Our colors were carefully chosen in a way that they can be freely mixed and matched to create your own, unique sets.

There is no need to wash our products before using them. Washed products can’t be returned or exchanged.

Stonewashing is a technique of softening linen fibers. People used to use stones in this process, today special enzymes are used. Thanks to the process of stonewashing, linen fabric is exceptionally soft in touch. Moreover, it doesn’t wrinkle during use but its texture becomes gently waved. The stonewashing technique lessens shrinkage to a maximum 3-5%.

Prewashed linen has a higher thread count – it is more durable and elegant. On the other hand, stonewashed linen is significantly more delicate and thinner, which makes it soft in touch and gives some lightness and casualness to arrangement settings. The stonewashing process also diminishes shrinkage to a maximum 3-5%. In the case of the prewashed linen 5-7% shrinkage may occur.

A set of samples can be ordered from our website BUY.

It depends on the product – we use linen with the grammage between 100 and 400 g/m2.

We only use linen from European plantations. Depending on the batch it comes from France or Belgium.

Linen is a plant, so it is a 100% natural fabric. Each part of the plant is used in the textile and food industry and in natural medicine. Linen is 100% biodegradable, which makes it one of the most eco-friendly fabrics.

It is super easy to maintain linen products. A gentle detergent and 40’C washing cycle should be enough. Detailed information on how to take care of linen products may be found in our guide How to care for linen.

Most of our products are made of stonewashed linen which is pre-shrunk during the process of preparation. The maximum shrinkage is 3 to 5 %. However, if you follow the instructions, products shouldn’t shrink. Prewashed linen used for some of our textiles may shrink up from 5 to 7%.

The linen should be ironed while it is slightly damp. Ironing is not indispensable, however– linen with soft wrinkles gives unique, casual character to the interiors.