Complaint

PRODUCT DAMAGE

Write to us if after receiving the parcel you notice that your product is damaged or if during use it turns out to be defective.

E-MAIL

Describe any details of the damaged or defective product. You can also attach photos.

COMPLAINT FORM

Then we will ask you to fill out the complaint form, available below, and return the claimed product.

14 DAYS

We will consider your complaint and contact you within 14 days from the date of recieving the shipment.

Returns

30 days

You can return the product within 30 days of recieving it.

FORM

To do so, please complete the return form available below.

RETURN SHIPMENT

Send the return to the address from the form at your own expense.

RETURN

Upon recieving the products, we will refund their value.

Before you make a return or complaint, read the full version of the store’s terms and conditions
Download the form RETURN / COMPLAINT