CUSTOM ORDER (Matas)

We offer an additional service of express order processing.

The service shortens the processing time from 10 to 5 working days for standard products and from 15 to 8 working days for Roman blinds.

The service can be selected after adding products to the shopping cart and entering delivery details.

The cost of the service is 10% of the order value.

If you need our help or want to individually set the shipping date of your order, please contact us by email hello@so-linen.com or by phone +48 508 814 188.

Stonewashed linen is an undemanding fabric, it can be easily maintained at home. All of our so linen! products are made of the highest quality 100% linen. We would like to present you some of the key information on how to keep your linen products in great shape for years.

Linen is a magical fabric. It cools you during summer, it swathes your body and keeps you warm in winter. But there’s more! The list of its unique properties is endless. It’s anti-allergic, natural and skin-friendly. It’s extremely durable, therefore it’s very popular among those who value quality of their soft goods. Linen is sustainable and fully biodegradable. It’s airy, antistatic and antibacterial…. There are so many reasons to take proper care of it and enjoy it for years!  

PREPARATION

We advise to wash linen separately (without other fabrics) and to segregate colors (don’t mix white with colors). When you wash your bed linens, remember to turn them inside out and to fasten their buttons.

WASHING

Linen may be hand washed, or washed in a washing machine using a delicate wash cycle. It is important that the garments are not packed too tightly so they can move easily in the drum. Do not wring or twist linen – this could cause the fabric to lose its original shape. Linen products become softer and softer with every washing.

DETERGENTS

Use only delicate washing products. Strong detergents or bleach weaken linen fibers and may discolor the fabric. We don’t recommend using liquid fabric softeners which are created for synthetic fabrics, not for the natural ones. Such liquids coat the fibers and decrease the absorbing properties of linen.

DRYING

After taking out the laundry, products should be flicked and hanged while they are still damp. If it’s possible dry your linens outside. During drying the fabric gains its natural aerated texture. Linen doesn’t like over drying, it makes its fibers more brittle and prone to damage.

TUMBLE DRYER

Stonewashed linen products may be dried in tumble dryers. However, you should be very careful with that, since it may cause shrinking. The drying cycle should be really delicate. The best is to take the products out of the dryer while they are still damp. Drying in a dryer will cause the fabric to be softly aerated and extremely pleasant to touch. You should remember though, that drying in a dryer shortens the life of linen fibers.

IRONING

Linen wrinkles – that’s its nature, and also its charm  Stonewashed linen has delicate, aerated texture, so we don’t recommend ironing our products. However, if it’s necessary and you want to achieve elegant look of an ironed fabric, we advise to use high temperature and to iron products while they are still slightly damp.

TEMPERATURE

Linen should be washed in cool or warm water – we recommend 30, maximum 40°C. Higher temperatures may cause linen to shrink even by 10%, so it’s vital to follow the recommendations concerning the temperature of washing.

SHRINKING AND DURABILITY

During the production process, linen is softened and shrunk. When maintained properly, its maximum shrinkage may reach only as much as 3-5%. Regarding bedding linens (especially sheets), we recommend using a few sets alternately.
Linen doesn’t like to be pressed, so if you keep it in the closet, make sure it has good air circulation.

Our linen products can be returned within 30 days of recieving them. Returns are not eligible for products personalized with embroidery or custom made products. We remind you that in order to receive a full refund, returned products must not bear traces of use, including washing.

RETURN FORM

Returned products must be accompanied by a completed return form. If you are unable to print the Return Form, attach a card with the order number to the package.

SHIPPING

In order to make a return, please send the ordered products together with the return form to:

so linen! s.c.
ul. Krasińskiego 2a unit U1
01-601 Warsaw
Poland
Tel. + 48 508 814 188

Returned products should be packed in a way that protects them from damage during transport. We recommend sending the return by registered parcel. It is not necessary to return the original packaging, but we encourage you to return it so that we can give it a second life.

REFUND

The refund will be made immediately, but no later than within 14 days from the date of delivery to our office. The form of refund depends on the payment method chosen when placing the order.

EXCHANGE

Replacement of goods consists in returning previously ordered products (withdrawal from the contract), and then placing and paying for a new order. If you want to replace the product, follow the described return procedure and then place a new order.

If you have a problem with choosing the right size or need our help, please contact us via email hello@so-linen. com or via phone +48 508 814 188.